The Service

Silverback offers a unique service called Select & Collect ™. This service allows you to order and pay for your bike through the Silverback website, and arrange for it to be delivered to your chosen dealer. It will be assembled and set up for you by the dealer.

The Process

  1. Visit www.silverbacklab.com and browse full selection of bikes.

  2. If you find something you like, choose the correct size, the quantity of bikes and click on Select & Collect ™. If you are unsure of the correct bike size, visit our handy Size Tool, fill in your details and see which size will fit you best.

  3. Your bike will now be added to your cart. You can continue to shop and add more bikes to your cart, or proceed to check-out.

  4. To proceed to checkout click on the shopping cart icon in the top menu.

  5. You will be requested to complete a form with your personal details.

  6. Once the form is completed, you will be requested to choose your pick-up location. This is the dealer to whom your bike will be sent, and from whom you will collect the bike once it is ready. You can choose your desired pick-up location from the dropdown menu.

  7. After confirming you pick-up location, you can choose your payment method, either via Direct EFT, Direct Debit or Paypal.

  8. An email is automatically generated and sent to you, Silverback and the dealer containing all the relevant info pertaining to the sale, like model and size purchased, the sale amount, the pick-up location and your details as the customer.

  9. Once payment is confirmed, the bike is then shipped from the Silverback Warehouse to the chosen dealer. This shipping cost is included in the final price you pay.

  10. Upon arrival of the bike, the dealer expertly assembles the bike.

  11. The dealer shall then contact you to confirm a collection time for the bike.

  12. Upon collection of the bike, the dealer shall do a professional set-up according to your measurements to ensure the bike offers a comfortable ride.