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Live Chat and Support

In this video we take you through the process of using the Live Chat feature on Portal. We will guide you through the process to initiate a chat with a Silverback representative and use the features of the chat tool.

Register on Portal

In this video we take you through the process of registering on the site. We will guide you step-by-step through the process to register and access all the content and services on the portal.

Log in/Log out

In this video we take you through the process of logging into the portal from the landing page and logging out once you have finished using the portal.

Resetting Your Password

In this video we take you through the process of resetting your password if you have forgotten it and cannot log into portal anymore.

Ordering a Product

In this video we take you through the process of placing an order. We also show you how the order is received on our side.

Portal Documents

In this video we take you through the process of viewing and downlaoding documents. This includes owners manuals, warranty documents and technical manuals.

Image Library

In this video we take you through the process of browsing the image library. We will also show you how you can download these images individually or all at once with a zip download.

Video Library

In this video we take you through the process of browsing the Video library. We will also show you how you can download these videos and view them online.

FQA Submissions

In this video we take you through the process of submitting a "Consumer Field Query Assesment" as well as an "Out of Box Failure Field Query Assesment".